Finnemore Fridays: The Upsell

The Halloween season is upon us and it is time for dressing up like what you most want to be. In my childhood, we had home-made costumes that my seamstress mother whipped up based on whatever we could imagine.

In my mind, home-made is ALWAYS better than plastic-off-the-shelf. But if you do find yourself in the market for some kind of costume, remember that sales is a very fine art. Especially the upsell.

Only the very best customer service professionals know how to subtly exhibit the benefits of something that they sell and you didn’t know you needed.

Like in this Fairyland sketch, at the 6:00 minute mark.

Series 3, Episode 4, 6:00

 

 

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